It is important in business to set the right example, just as it is in other areas of life. It is sometimes easier said than done, however. Especially when others we encounter set the wrong example. How we respond to these bad examples can be a testament to our character. Often people treat us poorly because of being treated poorly themselves. But we have a choice to react in the same tone, or we can choose to treat others the way we would like them to treat us.
In the moment, we may feel justified in reacting to the situation or circumstance before us. Personally I like to take a step back mentally to assess the situation and to decide on how I should respond. This is a method of self-regulation; when we control our behavior despite what is going on around us. Emotional intelligence is another method of controlling our behavior. Many times I have reacted by impulse instead of with control; only to regret having done so.
Practice controlling our reactions and behaviors. Instead think it through. It is far better to show our intelligence instead of acting out in a negative way. We never know who will see our actions and decide on our character. It may be a first impression of us by someone in our future.